Terms of Service

DAMAGED AND FAULTY GOODS

1. If your order arrives damaged or faulty please email us within 7 working days we will then email you with a proposed solution. There are some occasions where the issue may be simple enough to resolve without having to get the unit collected and then a replacement shipped, if this is an option we will ask for your considered option on it. You are not obligated to do this and can request a replacement.

2. If the unit arrives and has any external damage please email us with clear images of this damage and we will get back to you with a solution either a replacement unit or a partial refund depending on what the damage is and what you as a customer want.

3. Note that within this initial 7 day period we will always resolve ANY issue without any expense from you as the customer.

4. With any replacement option the damaged/faulty fire will ALWAYS be collected first. This is due to potential fraudulent claims. So please retain the box in-case there are any issues.

5. Any item which has been preordered at a reduced amount is still eligible for a refund but we reserve the right to charge a restocking fee of 25% whatever the reason for the refund request.

CANCELLATIONS AND RETURNS

1. If an order has been shipped prior to cancellation we will refund you less costs incurred

REFUNDS

1. Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorized only after a full inspection of the goods by the relevant department.

2. The following refund policy applies:

(a) Within 7 days of receiving your product(s) The goods are returned as new and unused, in the original box and packaging, including all accessories and are in a re-sell-able condition, you will be refunded the full invoice price less any delivery charges within 30 days of our receiving your notification (as stated in the above conditions)

(b) If goods are returned in a condition, which prevents them from being resold as new, we are unable to accept the return. You will not be refunded, and the goods will be returned to you and the cost of delivery charged to your account

3. We reserve the right to reject any request for a refund after 7 working days due to a 'change of mind'.

4. Refunds due to faulty goods run for 30 days after the date of delivery. Any faults reported after 30 days of delivery will be subject to the below Warranty terms and will NOT be eligible for any refund.

5. Initial postage will only be given for a faulty firepit where the customer has requested a refund within the first 30 days of purchase. Any refund due to a 'change of mind' will not have the initial postage refunded.

6. Any item which has been preordered at a reduced amount is still eligible for a refund but we reserve the right to charge a restocking fee of 25% whatever the reason for the refund request.

7. Refunds for whatever reason will be credited to your account via the same method you used to pay and will be made a maximum of 30 calendar days from either the date agreed for the refund or the return of the not wanted goods.

8. No refunds are made on delivery or upgrades or extended warranties.

9. All refunds are less non refundable PayPal and Merchant Fees which we do not get back and are made to process the transaction.

10. No refunds will be given on toilets or seats for any reason other than damage - this is due to obvious hygiene reasons and one cannot prove a toilet/seat has not been used.

WARRANTYS

 Note – these FirePits are made of solid metal with no moving parts and therefore faults should be rare if non existent – however we of course offer a warranty which is as follows.

1. After 30 calendar days from the date of delivery the product enters the warranty period.

2. The warranty period will run for life of the unit which is considered to be 60 calendar months from the date of delivery (date to date).

3. There are no refunds in the warranty period.

4. Once a fault is reported within the warranty period we will inform you of the return process.

5. You must return the item back to us at your cost and fully insured this covers you incase the courier damages your item and you need to claim to purchase a replacement, ensure it is covered up to the replacement cost.

6. If the item arrives back to us damaged we will inform you and you can make a decision of how to proceed i.e. to claim of the insurance and purchase a new firepit or to claim and proceed with the repair or any other options we both agree are reasonable at that time.

7. Once the item arrives back to us we will repair the firepit and ship it back to you at our cost.

8. Please allow a reasonable time for this repair to take place, pending workloads this will typically be 2-4 weeks.

9. If the fault cannot be repaired we will contact you with options on how to proceed.

10. The item can be returned as many times as necessary during the time it is in the warranty period.

11. Please note that even if the firepit does become faulty again after the initial repair we will not offer any refund and we are not obligated to by law.

12. Any offensive language of threats at ANY point in the communication process made in any way will result in the warranty being void.